धनवापसी नीति

1. Service Cancellation

  • If you wish to cancel any service you've booked individually, you may be required to pay a cancellation fee as communicated to you at the time of booking or as stipulated in the service terms.

2. Subscription Plan/Voucher Cancellation

  • For subscription plans or vouchers, you can cancel/terminate the subscription within the first 10 (ten) calendar days of purchase by emailing our Helpdesk at care@cognohealth.in.
  • You must return the welcome kit, vouchers, and all provided documents and items to: CognoHealth Helpdesk email address: care@cognohealth.in
  • Upon verification, if your cancellation request complies with our terms, we will:
    • Discontinue your subscription
    • Issue a refund of the subscription fee paid.

3. Refund Conditions

  • No refund will be initiated if you've already availed any benefits before canceling your subscription or if the cancellation request is made after 10 calendar days of purchase.
  • If your cancellation request is received after the dispatch of the welcome kit, an amount of Rs. 700 or 10% of the subscription fee (whichever is higher) will be deducted from the refund.
  • Refunds will be processed within 30 days from the date of such excess payment.

4. Non-Refundable Items

  • Coupons/vouchers/offers/services issued by CognoHealth cannot be redeemed for cash at any time.
  • No refunds will be provided for unsatisfactory services or if you've used any element under the subscription.

5. Additional Terms

  • Cancellation requests will not be accepted for subscribers who have purchased the subscription under any easy monthly installment (EMI) option.
  • Any applicable charges for home collection, couriers, etc., must be paid by you before receiving the service.
  • Payments and subscription plans cannot be transferred to non-subscribers.

6. Contact Information

  • For inquiries or refund requests, please contact CognoHealth customer support at care@cognohealth.in.

Please note that this refund policy is subject to change without prior notice. We encourage you to review the latest version of our refund policy before using our services.

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